OPTIMALE KASSENABFERTIGUNG MIT EZQ™
eZQ™ unsere Lösung für eine einzige Warteschlange an den Kassen, erlaubt Ihnen, die Kassenabfertigung zu beschleunigen und so den Kundenservice zu verbessern.

eZQ™ feature: the calculation of the estimated waiting time. This waiting time is displayed on video screen before the line of check-outs. As for the manager, the supervision module enables to see the check-out status (open / closed) and the estimated waiting time in the queue.
Vorteile:
- Die Kassenabfertigung wird vereinfacht und die Produktivität gesteigert
- Die Spontankäufe in der Warteschlange werden gefördert
- Die Zufriedenheit wird, dank der Verringerung der gefühlten Wartezeit, erhöht.
- Die Verwaltung des Kassenpersonals wird optimiert
- Anpassbar an jede Kasseneinrichtung und Marktkonfiguration

Success Stories

FNAC (eZQ)
ESII's solutions are installed in over 40 FNAC stores around the world. Learn more about the different solutions installed and see the significant benefits for customers.

- 23 equipped stores
- eZQ™ single line queuing solution
- Single line queue
- Manual call of the customer
- Display of the call on the screen and with an audio announcement
- Free checkout visible on the screen
- Orientation plan according to the checkout calling
- Improved productivity
- Faster checkout process
- Better customer satisfaction

Decathlon

- 15 equipped stores
- eZQ™ single line queuing solution
- Single line queue
- Manual call of the customer
- Display of the call on the screen and with an audio announcement
- Free checkout visible on the screen
- Improved productivity
- Faster checkout process
- Better customer satisfaction
- Better work condition for employees