OPTIMALE KASSENABFERTIGUNG MIT EZQ™

eZQ™ unsere Lösung für eine einzige Warteschlange an den Kassen, erlaubt Ihnen, die Kassenabfertigung zu beschleunigen und so den Kundenservice zu verbessern.

A single queue is created before the line of check-outs. As soon as one check-out is available, the next customer is called via the screen and sound announcement. Your customers easily visualize which check-out is available.
eZQ™ feature: the calculation of the estimated waiting time. This waiting time is displayed on video screen before the line of check-outs. As for the manager, the supervision module enables to see the check-out status (open / closed) and the estimated waiting time in the queue.

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Vorteile:

Die Kassenabfertigung wird vereinfacht und die Produktivität gesteigert
Die Spontankäufe in der Warteschlange werden gefördert
Die Zufriedenheit wird, dank der Verringerung der gefühlten Wartezeit, erhöht.
Die Verwaltung des Kassenpersonals wird optimiert
Anpassbar an jede Kasseneinrichtung und Marktkonfiguration

Success Stories

FNAC (eZQ)

ESII's solutions are installed in over 40 FNAC stores around the world. Learn more about the different solutions installed and see the significant benefits for customers.

Übersicht

23 equipped stores
eZQ™ single line queuing solution

Customer Flow Management Concept

Single line queue
Manual call of the customer
Display of the call on the screen and with an audio announcement
Free checkout visible on the screen
Orientation plan according to the checkout calling

Benefits

Improved productivity
Faster checkout process
Better customer satisfaction

Decathlon

“The installation of the single queue was the opportunity to go further in terms of customer relationship. (…) Our customers often congratulate us for our reactivity because check-out process is actually quicker! (…) Our sales have been increased with items along the queue barrier thanks to impulse purchases.“

Marie JOURDAN Customer Service Manager DECATHLON, Lyon Part-Dieu (France)