24.06.14 Retail

The Norwegian DIY stores COOP install ESII solutions

The store chain COOP in Norway chose to trust our expertise for four of its DIY branches. A reception management solution was installed in different departments (paint, materials cutting, etc.). 

The retailer selected the eGestat™ solution to enable its store managers to optimally deal with clients reception. The eStat™ module was also installed to analyze the reception data and efficiently distribute resources according to visitor flows.

A DISEO™ ticket dispenser was positioned in each aisle: customers can enter their inquiry. They are directed to the proper department and are informed about waiting conditions on their ticket. A LED display calls them by their number.

With the ESII solutions, customer service is improved and sales staff work in better conditions.

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