12.10.15 Secteur Public

Reception On Appointment at Saint-Denis City Hall

Mairie Saint Denis

ESII borne TWANA Ultimate

Saint-Denis City Hall has just renewed its ESII equipment: more modern, citizen reception is now available on appointment.
To optimize the management of visitor flows, Saint-Denis City Hall chose eSirius Eleven™, the most powerful customer flow management software on the market. The citizen journey starts at home: they can book online an appointment for the service and the day they want. They receive a confirmation SMS, with a QR code, which they will scan over the reception kiosk. 
As soon as they arrive at the City Hall, citizens scan the code over the TWANA™ Ultimate interactive kiosk. The system immediately identifies the appointment and alerts the agent in charge of their file. Users without appointments can directly select their visit purpose on the kiosk to print a call ticket.
When it is their turn, visitors are called on the video screen, which also displays waiting conditions by service.
With the installation of eSirius™ Eleven and TWANA™ Ultimate, the reception of citizens is improved. The actual and perceived wait is reduced and agents work in better conditions.

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